Frequently Asked Questions (FAQs) – HEGHU

📦 Orders & Delivery

Q1. How long does delivery take?

Orders are dispatched within 12–48 hours, and delivery usually takes 3–7 business days, depending on your location.

Q2. Do you deliver across India?

Yes, we offer delivery across India with reliable courier partners.

Q3. How can I track my order?

Once your order is shipped, you will receive tracking details via email or SMS to monitor your delivery status.

💳 Payments

Q4. What payment methods are available?

We accept UPI, Debit/Credit Cards, Net Banking and Cash on Delivery (COD).

Q5. Is Cash on Delivery (COD) available?

Yes, COD is available on most orders for your convenience.

Q6. Are my payments secure?

Yes, all payments are processed through secure and trusted Indian payment gateways with advanced encryption.

🔁 Returns & Exchanges

Q7. What is your return policy?

Returns and exchanges are accepted only for damaged or wrong products within 1 day of delivery.

Q8. Is an unboxing video required?

Yes, a 360° parcel opening video is mandatory for any return, refund or exchange request.

Q9. Can I return a product if I don’t like it?

No, returns are not accepted if the correct product is delivered.
However, exchange is possible, but return and forward shipping charges must be paid by the customer, and no refund will be provided.

Q10. When will I get my refund?

Refunds (if applicable) are processed within 7–10 working days after product inspection.

📦 Products & Quality

Q11. Are your products original and high quality?

We provide premium quality products inspired by global fashion trends. Every item is quality-checked before dispatch.

Q12. Will the product look exactly like the images?

We try to ensure accurate product representation, but slight variations may occur due to lighting and display settings.

☎️ Support

Q13. How can I contact HEGHU?

You can reach us at:
📧 hello.heghu@gmail.com

Q14. What is your support response time?

Our team usually responds within 6–12 hours.

💎 General

Q15. Why should I choose HEGHU?

We offer affordable luxury fashion accessories with premium quality, fast delivery, secure payments and reliable customer support.